Glee wants you to love your new jewelry, so please do not hesitate to contact us with any questions about sizing, color, or materials before you place your order.
(see our “about us” page for product information)
RETURNS/EXCHANGES
To be eligible for a return/exchange, your
item must be unused and in its original packaging.
A proof of purchase is required before Glee
will consider an item for return/exchange. Please be advised that if a proof of
purchase is not available we will not be able to process the return/exchange.
Rings are not eligible for return.
***Please be advised that Glee’s shipping costs are
non-refundable
and that the customer is responsible for any shipping costs for returns and exchanges.
Return Process:
1. Email customer service (info@getglee.com) with the subject line
“Return” or “Exchange” within 7 days
of receiving your order. Please include the reason for your return in the
email (including a photo is strongly recommended)
2. Glee will review your return and provide
you with a Return Authorization Code.
3. The customer is responsible for shipping
the items back to Glee in its original packaging with the return code either
written on the box or included in the package. The customer pays any shipping
fees (including customs fees, etc) for returns.
4. Once Glee has received the package
(postmarked within 7 days of email sent with RA code) please allow for 1-2 days
for processing.
Please send all returns/exchanges to:
Glee Jewelry
4008 South Valley Dr.
Victoria B.C., CA
V8Z 7Z4
*** When shipping back returns, we strongly recommend you obtain proof
of posting and a tracking number. Glee will not accept responsibility for lost
parcels.
REPAIRS
For any repairs or replacement inquiries
please contact us at info@getglee.com as
every situation is different and we would like to provide you with help
specific to your item.
Please be advised that items may only be
replaced or repaired with 45 days of delivery- at Glee’s discretion (every case
is different).
Damaged Items in
Transit
-
If you receive your Glee Jewelry package and it
was damaged in transit, please notify us immediately.
-
Please set the
package aside and email us right away (info@getglee.com) with the subject line
“Damaged in Transit”. Please include
photos of the damage.
Why my return or repair may be refused?
Glee reserves the right to refuse a return
or repair/replacement.
Some of the reasons
may include:
1. Return instructions are not followed
properly
2. There is no proof of purchase supplied
by the customer or on file.
3. Any packages arriving with customs fees,
etc. required upon delivery will not be accepted.
4. Your item is not unworn and in resalable
condition.
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Glee would like to thank you for your patience and understanding in any of the above situations and please do not hesitate to contact us with any questions you may have.
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